Product Overview

  • Temperature Options: Available in both cool & cold, and hot & cold models.
  • Bottle Compatibility: Fits any standard water bottles.
  • Color Choices: Choose from classic black or sleek white designs.
  • Large Refrigeration Tank: Features a 2.6L high-density polyethylene (HDPE) tank for extended cooling.
  • Cabinet Quality: Durable, easy-to-clean UV stabilised HDPE cabinet with scratch-resistant properties.
  • Convenient Design: Includes a lift-out reservoir for easy maintenance.
  • Warranty: Backed by a 36-month comprehensive warranty for peace of mind.


  • Robust Cold Tank: The 2.6-liter HDPE tank is food-grade, rustproof, and tough.
  • Efficient Hot Tank: 2-liter Type 304 stainless steel tank with a 500-watt heater for precise temperature control.
  • Cabinet Durability: One-piece, blow-molded HDPE cabinet, lightweight and resistant to scratches.
  • Tap Functionality: NSF approved Nylon lever type taps with silicon tubing and a hot safety tap on hot/cold models.
  • Please note: Bottle and Filters are optional add-ons and are sold separately.


  • Refrigeration System: Utilizes R134A gas, controlled by a capillary tube. Hermetically sealed, automatic overload protected condenser.
  • Electrical Compliance: Certified (Certificate No. 171550), 220v 50hz, 1.5-meter power cord, 0.8 amps full load current.
  • Performance: Cool tap temperature between 4-10°C, Room temperature tap, Hot tap temperature between 84-89°C.

Warranty Information

  • A 36-month comprehensive warranty covering parts and labor from the date of original purchase. Note: Warranty may be void in case of damage due to improper filtration.

Shipping and Delivery Policy

Ace Water Shop can ship to virtually any address in mainland Australia, including Tasmania. Unfortunately, outlying islands off the mainland may incur extra charges.

Note that there are restrictions on some products. Our free shipping offer delivers to most areas around Australia, but some regional areas may incur extra charges from the transport company for delivery to your door.

When you place an order, we will estimate delivery dates based on the availability of your items. As a general rule, we aim for all orders to be delivered within 2-7 working days from the date of the order, depending on your location within Australia and the product purchased.

Home Deliveries For the Convenience and Security of Our Customers

  • No Signature Required: All home deliveries are completed without the need for a signature, unless otherwise specified by the customer.
  • Special Instructions: If you have specific delivery preferences or require a signature upon delivery, please provide these instructions during the checkout process in the designated notes section on the cart page. We will do our best to accommodate all such requests.

Surcharge Chart for Heavy or Bulky Items

Additional shipping charges apply to some items of unusual size or weight. If a surcharge applies to your order, it will be indicated on the product page or during checkout. If a freight quote is necessary, we'll contact you with the additional surcharge as quoted by our courier, if applicable.

Freight is calculated per order, based on the destination and items being shipped. We provide free shipping for metro areas, but outside these areas, we request a quote upon receiving an order. Freight costs depend on the cubic size and/or weight of the product, the destination, and the level of service required.

If an item cannot be delivered to the provided address or if you place an order without acknowledging the freight quote, we will contact you via email with the extra shipping fee after the order is paid. You will need to pay the extra fee for the order to be delivered. Orders without shipment service or those declined due to extra shipping fees will be canceled and refunded automatically with email notification.

Change of Mind Request Procedure

We offer a 30-day no-questions-asked return policy for our ace water filtration systems, minus return shipping costs. We also offer an unlimited 2-year warranty on our compressors and a 12-month warranty on all parts of our Ace Water Coolers & Purifiers.

  1. Consult with us about any change of mind refund request before returning the product.
  2. Contact us via email at acewatercoolers@gmail.com or chat with us on the website, providing pictures or video that shows the condition of the received product and explaining why you wish to return it.
  3. Returns due to change of mind must be arranged by the customer.
  4. If a change of mind return is accepted, we will refund the item price minus return postage and a restocking fee of 10% of the item price and the shipping fee, or just the restocking fee if no return address was provided. For items returned to sender before receipt, the refund will include a restocking fee and the shipping fee, provided after the item is received back at our facility.

Waterworks Water Coolers Warranty

We offer a 36-month comprehensive warranty on bottle top & POU coolers and the IC8 chiller from the date of purchase. Most transactions may not be covered by the Australian Consumer Law (ACL), but all goods are warranted to the level provided by Waterworks Australia. Returns, for warranty purposes or otherwise, must be pre-approved and at our expense.

Under the ACL, consumers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. The guarantees, rights, and remedies under the ACL vary significantly by factors such as industry standards and the nature of the product. Waterworks Australia adopts this approach for its warranty policies.