Terms of Service

Last updated: August 2026

Please read these Terms of Service carefully before using the Ace Water Shop website (www.acewatershop.com.au) or placing an order. By accessing our website or purchasing our products, you agree to be bound by these terms.

These Terms of Service are governed by the laws of New South Wales, Australia, and applicable Commonwealth legislation including the Australian Consumer Law (ACL) as contained in the Competition and Consumer Act 2010 (Cth).

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1. About Us

Ace Water Shop is an Australian retailer specialising in water filtration, purification, and cooling products. We sell products including water filters, water distillers, water coolers, replacement cartridges, and related accessories to customers across Australia.

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2. Eligibility

By placing an order, you confirm that:

• You are at least 18 years of age
• You are located in Australia
• The information you provide is accurate and complete

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3. Orders and Pricing

All prices on our website are displayed in Australian Dollars (AUD) and include GST unless otherwise stated. We reserve the right to correct pricing errors and to cancel or refuse orders where a price has been listed incorrectly.

An order is not confirmed until you receive an order confirmation email from us. We reserve the right to cancel any order prior to dispatch, in which case a full refund will be issued.

Product availability is subject to change. If an item becomes unavailable after your order is placed, we will contact you promptly to offer an alternative, backorder, or refund.

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4. Payment

We accept payment via the methods displayed at checkout. All transactions are processed securely. We do not store your full payment card details. By submitting payment, you authorise us to charge the total order amount to your nominated payment method.

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5. Shipping and Delivery

We ship to all states and territories across Australia. Delivery timeframes and costs are outlined in our Shipping, Return & Warranty Policy. Delivery timeframes are estimates only and may vary due to carrier delays or circumstances beyond our control.

Risk of loss and title for products passes to you upon delivery to the shipping address provided at checkout.

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6. Returns and Refunds

Our returns and refund process is detailed in our Returns Policy. Nothing in these Terms limits your rights under the Australian Consumer Law, including your rights to a repair, replacement, or refund for major failures, and compensation for other reasonably foreseeable loss or damage.

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7. Australian Consumer Law Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For more information, visit the Australian Competition and Consumer Commission (ACCC) website.

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8. Warranty

Warranty terms vary by product and are outlined in our Warranty Policy. Warranties apply in addition to, and do not limit, your rights under the Australian Consumer Law.

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9. Product Information and Accuracy

We make every effort to ensure product descriptions, specifications, and images on our website are accurate. However, minor variations may occur. If you receive a product that materially differs from its description, please contact us and we will resolve the issue in accordance with the Australian Consumer Law.

Product information on our website is intended as a general guide. For specific water quality concerns or health-related questions, we recommend consulting a qualified professional or your local water authority.

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10. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of Ace Water Shop or its licensors and is protected by Australian and international copyright law. You may not reproduce, distribute, or use our content without prior written permission.

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11. Limitation of Liability

To the maximum extent permitted by law, Ace Water Shop's liability for any claim arising from the use of our website or products is limited to the purchase price of the relevant product. We are not liable for indirect, incidental, or consequential loss or damage, except where such liability cannot be excluded under the Australian Consumer Law.

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12. Website Use

You agree to use our website only for lawful purposes. You must not:

• Use the site in any way that breaches applicable laws or regulations
• Attempt to gain unauthorised access to any part of our website or systems
• Transmit any harmful, offensive, or disruptive content
• Scrape, copy, or reproduce our content without permission

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13. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

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14. Changes to These Terms

We may update these Terms of Service from time to time. The current version will always be available on this page with a revised “Last updated” date. Continued use of our website after changes are posted constitutes acceptance of the updated terms.

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15. Contact Us

If you have any questions about these Terms of Service, please contact our team. We’re happy to help.