Privacy Policy

Last updated: August 2026

Ace Water Shop (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website www.acewatershop.com.au or purchasing our products, you agree to the terms of this Privacy Policy.

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1. What Personal Information We Collect

We may collect the following types of personal information:

• Identity information — name, company name
• Contact information — email address, phone number, delivery and billing address
• Transaction information — products purchased, order history, payment method type (we do not store full card details)
• Technical information — IP address, browser type, device type, pages visited, referring URLs (collected via cookies and analytics tools)
• Communications — enquiries, support requests, and feedback you send us
• Marketing preferences — whether you have opted in to receive marketing communications

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2. How We Collect Your Information

We collect personal information:

• Directly from you when you place an order, create an account, contact us, or subscribe to our mailing list
• Automatically through cookies and analytics tools when you browse our website
• From third-party services such as payment processors (Shopify Payments, PayPal) and shipping carriers

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3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders and send order confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Send you marketing communications where you have opted in (you can unsubscribe at any time)
• Improve our website, products, and services
• Comply with our legal obligations
• Detect and prevent fraud

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4. Disclosure of Your Information

We do not sell your personal information. We may share it with trusted third parties who assist us in operating our business, including:

• Shopify Inc. — our e-commerce platform provider (see Shopify’s Privacy Policy)
• Payment processors — to securely process your payments
• Shipping and logistics providers — to deliver your orders
• Email marketing platforms — where you have opted in to receive communications
• Analytics providers — such as Google Analytics, to help us understand website usage

All third parties are required to handle your information securely and in accordance with applicable privacy laws.

We may also disclose your information where required by law, court order, or government authority.

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5. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

We use the following types of cookies:

• Essential cookies — required for the website to function (e.g. shopping cart)
• Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics)
• Marketing cookies — used to deliver relevant advertising (where applicable)

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6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website uses SSL encryption (HTTPS) for all data transmission. Payment information is processed by PCI-DSS compliant payment processors and is never stored on our servers.

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7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years in accordance with Australian tax law.

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8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us.

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9. Links to Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

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11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our team.

You also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.